SBI Credit Card Helpline

SBI Credit Cards had been introduced for convenient transactions by the customers. This has now got a greater exposure and a larger number of people are aware of the services rendered by a credit card. But there is still not enough knowledge of various helpline services provided by the SBI.

Bank By Phone Service

Credit card Bank-by-phone service is available for those customers those who face difficulties in making transactions through their credit cards. Executives of the bank are available from 8.00 am to 8.00 pm to render a helping hand. They could be contacted by the following numbers:

From BSNL/MTNL lines

1800-180-1290,  1860-180-1290

From other phones : 39020202

 (If call is made from a mobile phone, then prefix the city STD code)

There is also an Interactive Voice Recording (IVR) facility and Emergency service round the clock along the same helpline.

Instant Information Service

Instant information service is provided through the IVR which could be availed from any place or time. Using this service one could block the lost card, or activate the card, check the transactions made, request for duplicate statement, ATM pin request, change the pin or even check the application status before the credit card is received.

After dialing the helpline number, one should follow the instructions of the IVR for requested service to be rendered. To utilize this service all that has to be known is the 16 digit credit card number.

Alternate Services for query resolution of SBI cards

If one is not satisfied with the above mentioned services or if the need is not fulfilled then there are some alternate services put forth by SBI.

A written application could be sent to the Manager, Customer services to the following address:

SBI cards and payment services Pvt. Ltd., DLF Infinity Towers, Tower C, DLF Cyber City, Gurgaon.

The complaint could also be E –mailed with the SBI account number and your contact number to

A response would be send within 14 days from the day of contact. To check the level of customer satisfaction, a special employee is appointed by the RBI called the ‘Ombudsman’. This scheme known as the “Banking Ombudsman Scheme” could be used if a customer is not satisfied even after contacting the customer services manager. Thus SBI is taking all possible measures to help its customers on all their needs and values customer satisfaction the most.

14 comments to SBI Credit Card Helpline

  • prakash

    Hi I am using SBI shopping on this card you have mentioned VALID FROM date as MAY 2011.but i want to know about VALID TILL date. plz help with a needful information.

  • Dr S M H Zaidi

    For a long time I am keeping the SBI card.Initially I was receiving regular monthly statements by post but since i applied for the statement thru E Mail I never received the same,neither by post nor thru E mail since last two years.In the mean time i have been paying the dues simply on the basis of the SMS I receive every month, but I am unable to know the break up of my dues.I lodged a complaint on customer care,sent an SMS and talked several times on the numbers given on net.yet there is no response from the authorities concerned.
    Now I have decided to stop the payment of the dues and adopt a legal course against the system.

  • raghavendra

    Dear sir i have received any pin number and i am not able to register the card

  • Dr.Rabin Sankar Choudhury

    I am not yet clear about IVR.Am i to get the IVR after each transaction/and mention the same in case of any purchase through visa card.Is this IVR is only for mobile transaction.

  • dibyendu das

    I am a central govt. employee. I have a bank a/c in sbi. My annual income is 2.5 lacs. now how can I got a credit card and is the facility is available in Silchar, Dist: Cachar; State: Assam.

  • v s patel

    i have told that on payment through sbi credit card for any air ticket , you will get 20% discount. i have booked my tickets by my new sbi visa card. but i can not get any discount

    • kanag

      When they promoting SBI Credit card they will give some offers.(promotional offers) Those offers valid for limited time…You can not avail the offers in you full life time of your SBI credit card…

      (for more information read the offer instructions carefully)


  • Vishwanath

    Dear Sir, Your representative at mall approached me and requested for filling up the form for credit card. Further, all required documents were collected by your personnel from my office and residence. Repeated verification interviews took place on phone and finally I was informed that the card would be sent to my residence soon. Almost two months passed but I have not received any card neither any reply.
    I am really shocked experiencing this kind of behavior from a reputed nationalized award winning bank like SBI.
    Will you please take pain to let me know with reason, why I could not receive the credit card as promised. Thanks.
    From: Vishwanath Poyekar, 9322216198,

  • nimunti bhengra

    I am having SBI Credt card bearing No.0004317575071086160. i want to cancel the credit card and i dont want the cheque From u. kindly give me a proper detail or process about cancelling the credit card as well as cheque as soon as possible. My mobile No.9631352651 (nimunti bhengra ranchi jharkhand) Your customer service is not providing proper reply to the point raised by me only a routine reply is being heared that the process of cancelling the card has been temporarily stopped.


    I am having SBI Master Credt card for the last 7 years baring No.5264 6853 2416 1510. In a letter dated 3/6/10 from Manager Customer Service (Mr.Amit Kalra). From that I am addrssing and but no proper reply was given to me. On 19/7/10 I have received a new master card bearing No.
    5264 6853 2915 0096. Will you inform me that which card I have to be used out of these two Master (Silver card). Unnecessary communications had will you creates more mental torture and problem. I dont want the automoted reply. No furter repy is being received except the auto generated one. How to proceed and which card I have to utilise may be informed directly to me clearly. My mobile No.9443183969 (Parthasarathy, Thanjavur, Tamilnadu) Your customer service is not providing proper reply to the point raised by me only a routine reply is being heared that the operation of the card has been temporarily stopped. Which card is in use which card No.has to be used for purchase/transactions. Direct reply by mail or sms may be sent. B.Parthasarathy Lr dt 22/7/20

  • Narayana

    For the last 5 odd years all the credit card issuing banks, have made it a practice to issue International Credit Cards. You can read up the initial leaflets sent along with the card, which also would have stated its usability for shopping purposes overseas. I have used for shopping purposes about 7 years ago when I traveled overseas a few times. However I suggest, you check up with your Card Issuer about its usability in Far East Regions, as also for withdrawal of cash in that area.

  • nitin shand

    pl let me know can i use my credit card when i am travelling in far east for shopping or cash withdrawal

  • ch.krishna Murthy

    though I have received sbi credit card (VISA) I have not received PIN which was assured to be sent in 10 days after despatch of credit card

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