Axis Bank Customer Care – Grievance Redressal Nodal Officer

Axis Bank Limited has created various platforms & methods for its existing, as well as prospective customers to reach them with minimal efforts.

You might have read them at our info section of Axis bank which provides in-depth details on all of them.

Axis Bank Customer Care – Grievance Redressal Complaints Management Team

Generally, most of the requests, queries, information, complaints (If, any) are sorted out by Axis Bank’s multi-layered customer care system. But there are times when High Networth Clients (HNIs as they are called), Large Corporate Clients who conduct many thousand transactions of various nature within a span of single day, have unresolved issues of Complex Nature.

In order to provide a forum that can effectively address such issues, Axis Bank has a dedicated team called complaints Management Team. Under such situations, you can escalate your complaint to the Complaints Management Team, at Central Office by mailing to cmt.co@axisbank.com.

After examining the matter, the complaints management team will send you its final response within a period of 8 working days from the date of receipt of your complaint by them. In case the resolution is likely to take longer time, the Axis Bank Customer Care’s Complaints Management Team will inform you of the same through an interim reply.

Axis Bank Customer Care – Nodal Officer for Grievance Redressals

If the resolution still does not meet your expectations, you can get in touch with the Nodal Officer – Grievance Redressal at the below provided address.

AVP (RBO) and Nodal Officer – Grievance Redressal, Axis Bank Ltd

Central Office, RBO Department, 3rd Floor, RNA Corporate Park

Kalanagar, Bandra (East), Mumbai – 400051.

E Mail ID – nodal.officer@axisbank.com

After thoroughly studying the matter, the designated Nodal Officer will send you the final response within a period of 8 working days from the date of receipt of your complaint at his end. In case the resolution is likely to take longer time, the Nodal Officer will inform you of the same through an interim reply.

Within 30 days of lodging a complaint with the Nodal Officer, if you still do not get a satisfactory response from him, and you wish to pursue other avenues for redressal of grievances, you may approach Banking Ombudsman appointed by Reserve Bank of India under Banking Ombudsman Scheme.

4 comments to Axis Bank Customer Care Grievance Redressal

  • Mukundan SN,

    I have effected a payment of Rs. 6800 my mistake into my credit card account instead of savings bank account. Credit card customers are dilly dallying my request for refund / transfer into my savings bank account

    Regards

    Mukundan SN

    • Financial Advisor

      Do not worry, the amount will get adjusted in your purchases through credit card. Do your next few purchases through credit card

  • Hitesh

    It is unbelievable how they have no reward point system ( It does not work) and their cards CVV number is not printed in half of their credit cards!
    Customer care executive mass mail the things over and over again!

  • AKANKSHA CHOPRA

    I opened a s/b account in 2006 with a bank’s condition to maintain Rs.5000/ as minimum balance which I kept always. I again deposited Rs.1000/ more into my a/c in early 2009. I wanted to deposit some more money into my a/c I enquired the status of my a/c I was told that only Rs.545/ were left in the a/c reason being the bank has debited my a/c on a/c of not maintaing minimum balance. I took up the matter with bank’s authorities and after a long wait about five months Rs.1500/ were reversed to my a/c/and for the rest amount of app.6000/(including interest thereon) they are not giving any satisfactory response. In Jan.10 I deposited a cheqeue of Rs.10000/eat first I was told that a cheque of Rs.10000/.

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